Shipping & Returns

Shipping Information

We use the best & most reliable courier service. Please provide us your Company Address instead of home address as we prefer to ship to your company since there are always people during working hours.

Within Klang Valley via J&T Express/Ninjavan

Within Rest of Malaysia via J&T Express/Ninjavan/PosLaju

Outside of Malaysia via DHL Express

Important Notes

1. Delivery Time = Shipping Time + Transit time. Delivery Time is the time it takes to reach your desired shipping address. Shipping time is the time it takes the courier company to reach the destination excluding transit time if applicable. Transit time only applies to international orders where the parcel needs to clear custom, duty and tax of each respective country.

2. Delivery Time displayed above represents the number of business days after the goods leaves our warehouse. It is provided as informational purpose only and used as a guild line.

3. We are not responsible for any delay by different countries custom clearance procedure or the respective Postal services delay in handling the mail parcel.

4. Newimageeyewear.com is NOT responsible for any sales taxes, VAT, duties or any other fees applied by the customs service in your country.

5. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

6. Your package will be dispatched at your own risk, but special care is taken to protect your goods.

Return Policy

[Returns]

No worries. At NewImageEyewear.Com, your satisfaction is our priority. As our commitment to you is our highest priority, we ensure all goods shipped from our warehouse has been screened and checked for quality assurance and consistency. If there is any

[Upon Receiving Contact Lenses]

Check for Opened Seal on Packaging, Packaging defects and Prescription Error eg Power, CYL, Axis, BC, Dia & Color

- Must report within 48hours of receiving the goods, otherwise considered in Perfect Conditions.

- All unopened goods must be kept and return.

Step 1 : Provide Photo of defected goods

Step 2 : WhatsApp +6012-5603628

- Order ID

- Explain

We will get back to you with our management decision and solution within 48hours. If it's our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.

[While Using Contact Lenses]

- Check for Blister Opened, Prescription Error, Lens Defect, Torn, Warp and Color inconsistency

- Must report within 6months of receiving the goods, otherwise considered in Perfect Conditions.

- All Blister and defected contact lenses must be returned.

Step 1 : Provide a clear photo of defected goods

Step 2 : WhatsApp +6012-5603628

- Order ID

- Explain

We will get back to you with our management decision and solution within 48hours. If it's our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.

[Exchange for different brand or prescription]

In an event, that you accidently purchased the wrong contact lenses or decided to change brands or prescriptions, don't worry. We will try to accommodate any changes that you might need if we can.

Step 1 : Ensure that the products are unopened or damaged and it's minimum expiry is 1year's time.

Step 2 : Ship back to us at your cost to

New Image Optical Sdn. Bhd.
Level 2, Lot L2-14, Avenue K,
No. 156, Jalan Ampang,
50450, Kuala Lumpur,
Malaysia.

Step 3 : WhatsApp us at +6012-5603628

- Order ID

- Your shipment tracking number

We will get back to you with our management decision and solution within 48 hours. If it's our fault, we would provide a refund via Voucher with an expiry of 1 year from date of purchase.

We are not liable for shipping lost and newimageeyewear.com has full discretion to replace or decline in any circumstances. Please take note that we would only start processing any replacement after receiving the goods.